Welcome to Pen Publishing Services!
These terms and conditions outline the rules and regulations for the use of Pen Publishing Services’ Website, located at https://penpublishingservices.com.
Your acceptance of the following terms and conditions is implied by your use of this Website and/or our services. Please do not use this Website or Our services if You do not agree with any of these terms and conditions.
You are not permitted to access or use this Website or Our services if you are under the legal age of consent in Your particular district. You understand and agree that in order to acquire any of Our products or services accessible on this Website or elsewhere, you must be of legal age.
You acknowledge that you have read and understood these terms and conditions by placing an order and/or making a payment. You agree to be legally bound by these terms and conditions by placing an order and/or payment, which constitute the complete agreement between You and Pen Publishing Services.
Terms and Definitions
All online information on Pen Publishing Services website pages is referred to as “website.”
“Customer,” “You,” or “Yours” refer to you and/or any other person making an order on your behalf to Pen Publishing Services.
Pen Publishing Services, a business registered under the laws of Orlando FL, is referred to as “Company,” “We,” or “Our.”
“Product” refers to all services and goods delivered to the Customer in line with his or her Order by Pen Publishing Services.
“Order” refers to a Customer’s request to purchase services or products from Pen Publishing Services by phone or email. Down payments through credit card, cash receipt, or bank wire transfer are required to finalize orders.
REFUND POLICY
To fully appreciate the benefits and limits defined by the Pen Publishing Services Policy, it is critical that you read and completely comprehend the return policy. Only in exceptional circumstances and under specific conditions can we provide refunds, as described below:
Change of Mind
Before our writers/editors begin working on the project, the buyer is entitled to a 100% refund. If you change your mind after placing your purchase and decide not to continue your project with us for whatever reason, you can request a refund within 24 hours.
Please note, even if the request is made within or after 24 hours, we will deduct service charges and transaction charges from the refund amount. A 100% refund will not be provided.
Non-Compliance with Delivery Standards
Customers are only entitled to a refund after they have exhausted all of the alternatives listed below; if the work does not meet the project criteria (as requested/documented by the client). We are dedicated to ensuring that our customers are completely satisfied, and we offer limitless changes to guarantee that the delivery meets their expectations. To ensure total satisfaction, we assign, re-assign, and re-write your job. You can save FREE Pages for the future, but they will have the same value, and you can use them at any moment.
If we are still unable to provide what you have requested, a refund will be issued based on a mutually agreed-upon proportion (but only in the cases where the delivery is completely off the mark).
Failure to Meet Delivery Deadlines
We believe in “On Time Delivery,” however if we fail to deliver the requested service on time after three efforts to reach us, your refund will be handled if documentation evidence establishes that the late delivery was the company’s fault.
Timeline for Refunds
You must request a refund within 10 days after delivery. Refund requests made after this period will not be considered. Customers should be aware of this 10-day refund window when placing an order.
Cases in which a refund will not be given
In the event of a late delivery owing to minor technical issues such as grammar, typing, word count, missing references, and so on, reimbursements will be handled after mutual agreement, and the firm will only settle with a partial refund or discounts saved for future orders. The firm shall not be held liable for any delays caused by the client.
Any and all disciplinary proceedings stemming from the inappropriate, unethical, and/or illegal use of content purchased through our Website are completely the responsibility of the customer.
Clause of Application
If a project has been abandoned in terms of approvals or specifications for a period of at least 20 days due to lack of communication from the customer, the project will be considered closed. Reactivation of the project will incur additional costs.
Project has been completed
A project will be considered “closed” if it has been completed or not claimed for at least 10 days. After this period, Pen Publishing Services is not accountable for the project.
Personal Use & Copyright
The Products that are supplied to You are entirely unique. You and you alone own the complete copyright to the Products and any content supplied to you. You undertake to indemnify, defend, and hold the Company harmless for any and all unauthorized uses of the Company’s materials made accessible to you. Any unauthorized use of this Website’s supplied Products and/or content may result in civil or criminal consequences.
Plagiarism is Prohibited
Plagiarism, or any other act of fraud or dishonesty, is not tolerated, encouraged, or knowingly participated in by us. All copyright laws are strictly enforced by us, and we will not knowingly enable any Customer to plagiarize or breach copyright laws.
The Company, its affiliates, and/or partners are not responsible for any unethical, improper, illegal, or otherwise unlawful use of the Products and/or other written content obtained from our Website. Plagiarism, litigation, bad grading, expulsion, academic probation, the loss of scholarships/awards/grants/prizes/titles/positions, failure, suspension, or any other disciplinary or legal action are all examples of this.
Our image policy is as follows:
We do not hold the rights to photos unless they are expressly produced by our in-house artists, thus we do not utilize them. We’ll just send you URLs to recommended photos that you may copy and paste into your own website. You can use royalty-free photos without fear, but you may have to pay the owner if the image is copyrighted.
Refunds
If you seek a refund before we begin working on your ordered goods, we will return 100% of your payment (except the transaction charges that will be deducted). Once an order has been delivered, you are no longer entitled to a full refund. We will not give a refund once an Order has been begun since the hours invested in the project cannot be recovered. The provided Products and Services are non-refundable and come with no explicit or implied guarantees. You may, however, request up to one free revision. If you are not completely happy with the quality of the product/services, you may request a 50% refund of the fee amount paid.
We will arrange a refund of 50% of the charge amount when we have verified the quality problems you have raised. If you have a unique complaint situation and want a complete refund, your case will be submitted to an assessment committee, which will make a fair judgement based on facts and evidence.
To initiate a refund request, Pen Publishing Services requires a 45-day prior notice in written via email. It may take up to 45 working days to review your refund request, and another 15 working days to reimburse your funds if the refund request is approved. The amount of refund will be decided by the committee based on the mutually signed contract between Pen Publishing Services and the Customer. Kindly note that 15% processing fees will also be charged on all refund requests.
Revision Restrictions
Editing Orders: We’ll go over the revised information again to make sure there are no more objective or technical mistakes. Any future changes to the material are supplied at the sole discretion of the Company if no objective or technical mistakes exist in the content.
Orders for ghostwriting: We will rewrite tiny sections of written material till the Client approves it. Revisions to the material that we create will be invoiced at an appropriate editing fee after the Client accepts it.
Liability Restrictions
You agree to hold the Company, its employees, officers, directors, shareholders, agents, representatives, affiliates, subsidiaries, advertising, promotion, and fulfillment agencies, any third-party providers or sources of information or data, and legal advisers (the “Company’s Affiliates”) harmless from any and all losses, damages, rights, claims, and actions of any kind arising from your use of the Site; (a) any telephone, electronic, hardware or software, network, Internet, email, or computer malfunctions, failures, or difficulties; (b) failed, incomplete, garbled, or delayed computer transmissions; (c) any condition caused by events beyond the Company’s control that may cause the Product to be delayed, disrupted, or corrupted; (d) any injuries, losses, or damages of any kind arising in connection with the Product; (e) any injuries, losses, or damages arising in connection. Furthermore, you agree to defend, indemnify, and hold the Company and its Affiliates harmless from any third-party claim, suit, or demand, including attorney’s fees, made as a result of or arising out of your use of our services, your violation or breach of these Terms and Conditions, your violation of any third-party rights, or any other act or omission by you.
Orders for ghostwriting: We will rewrite tiny sections of written material till the Client approves it. Revisions to the material that we create will be invoiced at an appropriate editing fee after the Client accepts it.
The Company will not be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising from or in any way related to the use of this Website or any information given on this Website. The foregoing restriction may not apply to you because some states or jurisdictions do not allow the exclusion or limitation of responsibility for consequential or incidental damages.
Amendments
You accept that We have the right to alter the Privacy policy and the Terms and Conditions at any time. We urge that you periodically examine both pages since any changes will be reflected in this area of our website.
The representatives may use the pseudo names depending on which region they are interacting in order to facilitate and do a better communication with our customers because we deal in the global market.
Email & Mobile Phone Policy
This policy outlines the terms and conditions regarding the use of email and mobile phone contact information provided to Pen Publishing Services.
Consent and Usage
By providing your email address and/or mobile phone number, you consent to receive communication from Pen Publishing Services. This includes, transitional messages, periodic updates about your service or project, updates, newsletters, and services delivery e.g., Design attachments, Project updates and Revisions update.
Carrier Charges Disclosure
Standard messaging and data rates may apply. Please consult your mobile service carrier for details.
Stop & Unsubscribe
If you wish to stop receiving emails or mobile communications, you can:
For emails, click the “unsubscribe” link located at the bottom of any email you receive from us.
For mobile communications, reply “STOP” or “Unsub” “Unsubscribe” to any SMS message you receive from us. The SMS will be stopped right away.
Frequency of Communication
We will strive to limit the frequency of our communications to a reasonable level. However, there may be exceptions during special update about project or urgent notifications.
Security of Information
Your email address and mobile phone number will be kept confidential and will not be shared with third parties without your explicit consent, except as required by law.
Changes to Policy
Pen Publishing Services reserves the right to modify this policy at any time. Any changes will be posted on our website, and it is your responsibility to review these changes.
Contact Us
If you have any questions or concerns regarding this policy, please contact us at info@penpublishingservices.com
