Welcome to Pen
Publishing Services!
These terms and conditions outline the rules and regulations for the use of Pen
Publishing Services’ Website, located at https://penpublishingservices.com.
Your acceptance of the following terms and conditions is implied by your use of this
Website and/or our services. Please do not use this Website or Our services if You
do not agree with any of these terms and conditions.
You are not permitted to access or use this Website or Our services if you are under
the legal age of consent in Your particular district. You understand and agree that
in order to acquire any of Our products or services accessible on this Website or
elsewhere, you must be of legal age.
You acknowledge that you have read and understood these terms and conditions by
placing an order and/or making a payment. You agree to be legally bound by these
terms and conditions by placing an order and/or payment, which constitute the
complete agreement between You and Pen Publishing Services.
Terms and Definitions
All online information on Pen Publishing Services website pages is referred to as
“website.”
“Customer,” “You,” or “Yours” refer to you and/or any other person making an order on
your behalf to Pen Publishing Services.
Pen Publishing Services, a business registered under the laws of Orlando FL, is
referred to as “Company,” “We,” or “Our.”
“Product” refers to all services and goods delivered to the Customer in line with his
or her Order by Pen Publishing Services.
“Order” refers to a Customer’s request to purchase services or products from Pen
Publishing Services by phone or email. Down payments through credit card, cash
receipt, or bank wire transfer are required to finalize orders.
REFUND POLICY
To fully appreciate the benefits and limits defined by the Pen Publishing Services
Policy, it is critical that you read and completely comprehend the return policy.
Only in exceptional circumstances and under specific conditions can we provide
refunds, as described below:
Change of Mind
Before our writers/editors begin working on the project, the buyer is entitled to a
100% refund. If you change your mind after placing your purchase and decide not to
continue your project with us for whatever reason, you can request a refund within
24 hours.
Please note, even if the request is made within or after 24 hours, we will deduct
service charges and transaction charges from the refund amount. A 100% refund will
not be provided.
Non-Compliance with Delivery Standards
Customers are only entitled to a refund after they have exhausted all of the
alternatives listed below; if the work does not meet the project criteria (as
requested/documented by the client). We are dedicated to ensuring that our customers
are completely satisfied, and we offer limitless changes to guarantee that the
delivery meets their expectations. To ensure total satisfaction, we assign,
re-assign, and re-write your job. You can save FREE Pages for the future, but they
will have the same value, and you can use them at any moment.
If we are still unable to provide what you have requested, a refund will be issued
based on a mutually agreed-upon proportion (but only in the cases where the delivery
is completely off the mark).
Failure to Meet Delivery Deadlines
We believe in “On Time Delivery,” however if we fail to deliver the requested service
on time after three efforts to reach us, your refund will be handled if
documentation evidence establishes that the late delivery was the company’s fault.
Timeline for Refunds
You must request a refund within 10 days after delivery. Refund requests made after
this period will not be considered. Customers should be aware of this 10-day refund
window when placing an order.
Cases in which a refund will not be given
In the event of a late delivery owing to minor technical issues such as grammar,
typing, word count, missing references, and so on, reimbursements will be handled
after mutual agreement, and the firm will only settle with a partial refund or
discounts saved for future orders. The firm shall not be held liable for any delays
caused by the client.
Any and all disciplinary proceedings stemming from the inappropriate, unethical,
and/or illegal use of content purchased through our Website are completely the
responsibility of the customer.
Clause of Application
If a project has been abandoned in terms of approvals or specifications for a period
of at least 20 days due to lack of communication from the customer, the project will
be considered closed. Reactivation of the project will incur additional costs.
Project has been completed
A project will be considered “closed” if it has been completed or not claimed for at
least 10 days. After this period, Pen Publishing Services is not accountable for the
project.
Personal Use & Copyright
The Products that are supplied to You are entirely unique. You and you alone own the
complete copyright to the Products and any content supplied to you. You undertake to
indemnify, defend, and hold the Company harmless for any and all unauthorized uses
of the Company’s materials made accessible to you. Any unauthorized use of this
Website’s supplied Products and/or content may result in civil or criminal
consequences.
Plagiarism is Prohibited
Plagiarism, or any other act of fraud or dishonesty, is not tolerated, encouraged,
or knowingly participated in by us. All copyright laws are strictly enforced by us,
and we will not knowingly enable any Customer to plagiarize or breach copyright
laws.
The Company, its affiliates, and/or partners are not responsible for any unethical,
improper, illegal, or otherwise unlawful use of the Products and/or other written
content obtained from our Website. Plagiarism, litigation, bad grading, expulsion,
academic probation, the loss of scholarships/awards/grants/prizes/titles/positions,
failure, suspension, or any other disciplinary or legal action are all examples of
this.
Our image policy is as follows:
We do not hold the rights to photos unless they are expressly produced by our
in-house artists, thus we do not utilize them. We’ll just send you URLs to
recommended photos that you may copy and paste into your own website. You can use
royalty-free photos without fear, but you may have to pay the owner if the image is
copyrighted.
Refunds
If you seek a refund before we begin working on your ordered goods, we will return
100% of your payment (except the transaction charges that will be deducted). Once an
order has been delivered, you are no longer entitled to a full refund. We will not
give a refund once an Order has been begun since the hours invested in the project
cannot be recovered. The provided Products and Services are non-refundable and come
with no explicit or implied guarantees. You may, however, request up to one free
revision. If you are not completely happy with the quality of the product/services,
you may request a 50% refund of the fee amount paid.
We will arrange a refund of 50% of the charge amount when we have verified the
quality problems you have raised. If you have a unique complaint situation and want
a complete refund, your case will be submitted to an assessment committee, which
will make a fair judgement based on facts and evidence.
To initiate a refund request, Pen Publishing Services requires a 45-day prior notice
in written via email. It may take up to 45 working days to review your refund
request, and another 15 working days to reimburse your funds if the refund request
is approved. The amount of refund will be decided by the committee based on the
mutually signed contract between Pen Publishing Services and the Customer. Kindly
note that 15% processing fees will also be charged on all refund requests.
Revision Restrictions
Editing Orders: We’ll go over the revised information again to make sure there are no
more objective or technical mistakes. Any future changes to the material are
supplied at the sole discretion of the Company if no objective or technical mistakes
exist in the content.
Orders for ghostwriting: We will rewrite tiny sections of written material till the
Client approves it. Revisions to the material that we create will be invoiced at an
appropriate editing fee after the Client accepts it.
Liability Restrictions
You agree to hold the Company, its employees, officers, directors, shareholders,
agents, representatives, affiliates, subsidiaries, advertising, promotion, and
fulfillment agencies, any third-party providers or sources of information or data,
and legal advisers (the “Company’s Affiliates”) harmless from any and all losses,
damages, rights, claims, and actions of any kind arising from your use of the Site;
(a) any telephone, electronic, hardware or software, network, Internet, email, or
computer malfunctions, failures, or difficulties; (b) failed, incomplete, garbled,
or delayed computer transmissions; (c) any condition caused by events beyond the
Company’s control that may cause the Product to be delayed, disrupted, or corrupted;
(d) any injuries, losses, or damages of any kind arising in connection with the
Product; (e) any injuries, losses, or damages arising in connection. Furthermore,
you agree to defend, indemnify, and hold the Company and its Affiliates harmless
from any third-party claim, suit, or demand, including attorney’s fees, made as a
result of or arising out of your use of our services, your violation or breach of
these Terms and Conditions, your violation of any third-party rights, or any other
act or omission by you.
Orders for ghostwriting: We will rewrite tiny sections of written material till the
Client approves it. Revisions to the material that we create will be invoiced at an
appropriate editing fee after the Client accepts it.
The Company will not be liable for any direct, indirect, punitive, incidental,
special, or consequential damages arising from or in any way related to the use of
this Website or any information given on this Website. The foregoing restriction may
not apply to you because some states or jurisdictions do not allow the exclusion or
limitation of responsibility for consequential or incidental damages.
Amendments
You accept that We have the right to alter the Privacy policy and the Terms and
Conditions at any time. We urge that you periodically examine both pages since any
changes will be reflected in this area of our website.
The representatives may use the pseudo names depending on which region they are
interacting in order to facilitate and do a better communication with our customers
because we deal in the global market.
Email & Mobile Phone Policy
This policy outlines the terms and conditions regarding the use of email and mobile
phone contact information provided to Pen Publishing Services.
Consent and Usage
By providing your email address and/or mobile phone number, you consent to receive
communication from Pen Publishing Services. This includes, transitional messages,
periodic updates about your service or project, updates, newsletters, and services
delivery e.g., Design attachments, Project updates and Revisions update.
Carrier Charges Disclosure
Standard messaging and data rates may apply. Please consult your mobile service
carrier for details.
Stop & Unsubscribe
If you wish to stop receiving emails or mobile communications, you can:
For emails, click the “unsubscribe” link located at the bottom of any email you
receive from us.
For mobile communications, reply “STOP” or “Unsub” “Unsubscribe” to any SMS message
you receive from us. The SMS will be stopped right away.
Frequency of Communication
We will strive to limit the frequency of our communications to a reasonable level.
However, there may be exceptions during special update about project or urgent
notifications.
Security of Information
Your email address and mobile phone number will be kept confidential and will not be
shared with third parties without your explicit consent, except as required by law.
Changes to Policy
Pen Publishing Services reserves the right to modify this policy at any time. Any
changes will be posted on our website, and it is your responsibility to review these
changes.
Publishing Agreement
This Publishing Agreement ("Agreement") is made between Pen Publishing Services ("Publisher") and the client
("Author" or "Customer") for the provision of publishing services. The following
terms and conditions govern this engagement:
1. Scope of Services
Pen Publishing Services agrees to provide
publishing services as agreed upon in the project scope, including but not limited
to editing, formatting, design, ISBN registration, and distribution support.
2. Author's Responsibility
The Author shall provide all required content, text, images, artwork, or other
materials (collectively referred to as "Materials") for publication.
The Author confirms that all Materials submitted:
- Are original or legally obtained with appropriate rights and permissions.
- Do not infringe upon any copyright, trademark, privacy, publicity, or other
legal rights of any third party.
- Are not forged, plagiarized, or unlawfully copied from any source.
3. Copyright and Ownership
The Author retains full copyright ownership of their
Materials.
The Author grants Pen Publishing Services a
non-exclusive license to use, reproduce, and distribute the Materials solely for the
purpose of fulfilling this agreement.
4. Indemnification
The Author agrees to indemnify, defend, and hold harmless Pen Publishing Services and its employees, agents,
and affiliates from and against any claims, losses, or damages (including legal
fees) arising out of:
- Allegations of copyright infringement or violation of third-party rights.
- Inaccurate, false, or defamatory content provided by the Author.
5. Limitation of Liability
Pen Publishing Services does not accept
responsibility or liability for:
- Leaks, unauthorized distribution, or access to any content or Materials once
provided by the Author.
- Loss or damage arising from data breaches, theft, or misuse outside the
reasonable control of the Publisher.
6. Confidentiality
While Pen Publishing Services takes standard
industry precautions to maintain the confidentiality of submitted content, absolute
security cannot be guaranteed.
The Author agrees to submit only finalized, non-sensitive content for publishing
purposes.
7. Termination
Either party may terminate this agreement with written notice. Upon termination,
Pen Publishing Services will return all submitted
content and cease any further distribution or processing, unless otherwise agreed in
writing.
8. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Pennsylvania.
This document represents the complete agreement between the parties.
Contact Us
If you have any questions or concerns regarding this policy, please contact us at info@penpublishingservices.com
